Siemens HiPath Procenter
Contact Centre Application

If your customers object to wasted time and poor
service, you could provide them with a choice of
serving themselves or receiving assistance with
our call centre solutions.

HiPath ProCenter is a multimedia contact centre solution for routing, tracking, and handling customer contacts. HiPath Procenter can be integrated with all Siemens telephony platforms to cater for between 10 to 750 active agents with skills based routing, single site deployments, remote agents and networking across geographically distributed sites.

HiPath ProCenter is a full-featured modular solution that is easy to implement, configure, use, and expand as requirements change. HiPath ProCenter provides an integrated set of features and tools that you can use to manage multiple channels of customer interaction (Voice, Email, Call Back, SMS, Web Chat, and Fax) and improve the effectiveness and efficiency of your contact centre.

HiPath ProCenter provides:

  • Intuitive desktop for blended multimedia interactions.
  • Multimedia presence and collaboration tools that enable you to extend your contact centre to experts and decision makers across the business, including in remote locations.
  • Call flow design tools for quickly and easily creating multimedia routing strategies and queue processing flows.
  • Visualisation tools for contact centre administration and reporting that enable managers and supervisors to ensure optimum productivity in the contact centre.
  • Integrated Call Director IVR for menu prompts, digit collection, performance announcements.

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