Mitel Contact Centre
Solutions for 3000 ICP

If your customers object to wasted time and poor
service, you could provide them with a choice of
serving themselves or receiving assistance with
our call centre solutions.

Mitel Customer Interactions Solution set is a flexible, two-tiered offering: Contact Center Enterprise Edition – for highly sophisticated large scale contact centres – and Contact Center Business Edition – for individual contact centres that have 25 or fewer agents. Both solutions combine robust Mitel 3300 IP communications platforms, Automatic Call Distribution (ACD) software, and a modular suite of feature-rich, web-based applications designed to measure and manage contact centre performance.

Mitel Contact Center Business Edition is designed for customers who:

  • Comprise a single site
  • Have 25 or fewer agents and / or five or fewer supervisors
  • Require a basic set of reports on agents and queues
  • Agent and supervisor mobility
  • Integration with CRM and eCommerce applications
  • A user interface available in multiple languages

Mitel Contact Center Enterprise Edition is designed for customers who:

  • Want agents and supervisors to be able to work from home, the office, and other locations
  • Support email, web chat, and / or fax in addition to voice communications
  • Comprise multiple sites
  • Have more than 25 agents and / or five supervisors
  • Want to run comprehensive reports covering all media channels
  • View real-time statistics on desktop marquee for agents and supervisors
  • Identify and control callers in queue in real time
  • Demand a fault tolerant set up
  • Employ web call back
  • Forecast staffing requirements
  • Require agent workforce scheduling
  • Integration with CRM and eCommerce applications
  • A user interface available in multiple languages

Say Hello to Dolphin Communications

Telephone Number:
08000 352 362
Send us an email

 

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