Contact Centres
Contact Centres
If your customers object to wasted time and poor
service, you could provide them with a choice of
serving themselves or receiving assistance with
our call centre solutions.
You could realise immediate cost savings and efficiency gains from self service applications and ensure that when assistance is required, that multi media communication is consistently delivered to the right person.
Our call centre solutions are modular and flexible in design, enabling you to implement a contemporary voice call centre today and then to migrate to a multi media contact centre at your own pace.
It is predicted that in the near future more than 20% of contacts with an organisation will be via email. Workgroups such as Help Desks, Order Departments or Sales Teams may qualify as informal call centres or call handling groups which can benefit greatly from the practices and tools normally reserved for larger, formal contact centres.
From the caller's perspective, expectations are likely to be the same regardless of the type of call centre - to get a consistent, quality service in a timely manner.We can offer 'ready-to-run' solutions that are cost effective and easy to implement in these environments.
Siemens Openscape Contact Centre (OSCC) aka HiPath Procenter (HPPC) »
HiPath ProCenter is a multimedia contact centre solution for routing, tracking, and handling customer contacts.
HiPath Procenter can be integrated with all Siemens telephony platforms to cater for between 10 to 750 active agents with skills based routing, remote agents and networking across geographically distributed sites.
Mitel Contact Centre Solutions for 3000 ICP »
Mitel Customer Interactions Solution set is a flexible, two-tiered offering: Contact Center Enterprise Edition - for highly sophisticated large scale contact centres - and Contact Center Business Edition - for individual contact centres that have 25 or fewer agents.
Both solutions combine robust Mitel 3300 IP communications platforms, Automatic Call Distribution (ACD) software, and a modular suite of feature-rich, web-based applications.
Say Hello to Dolphin Communications
Telephone Number:
08000 352 362
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