Callview Call Centre Solution
for Mitel 5000 Telephony System

If your customers object to wasted time and poor
service, you could provide them with a choice of
serving themselves or receiving assistance with
our call centre solutions.

Using Callview you can give staff access to real-time and historical reporting tools, use your existing databases to intelligently route calls to specific departments, verify transactions by recording or logging calls, and visibly manage individual and team performance right from the desktop.

Callview offers a wide range of customer relationship tools that are suitable for any business type.

Informal Call Centres
An informal call centre, where a dedicated team handles customer enquiries, would benefit equally from call management and reporting tools. Team members could apply the features of Callview Client Express to aid call handling, whilst managers could apply the advanced reporting capabilities of Callview Wizard MIS to monitor call traffic. For contact centres, where agents log in to one or more groups, the advanced call reporting capabilities of Callview Wizard ACD would be beneficial. Such an environment may also require the ability to screen-pop bespoke or specialist applications, as provided by the Callview Navigator and Callview Client Pro modules.

Non-Call Centres
All businesses need to deal with calls, regardless of whether they use a call centre or not. Such businesses can benefit from using the call management capabilities of Callview Client Go, as well as the historical call reporting capabilities of Callview Wizard. If they require more advanced features they can upgrade the Callview modules they need, when required.

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Telephone Number:
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