Call Recording
Call Recording
Verify who said what with call recording.
Whether you are bound by regulatory requirements or just need to be able to verify and evaluate conversations first hand, call recording can become an invaluable asset to your business. Access to recordings can be both fast and secure with retrieval from a PC or telephone located anywhere. Recordings can be made in bulk or selectively, following configurable rules or on demand. Both traditional and VoIP environments are supported.
Cybertech UK recording solutions can be used for
single site recording, as a satellite server for distributed recording and enterprise-wide to meet resilience requirements. They can provide continuous recording, selective recording, record on demand and rules based archiving, from 4 to thousands of channels, capturing voice,
voice over IP and radio communications.
An intuitive browser-based interface enables recordings to be securely retrieved and replayed from any location 24 hours a day.
The recorded audio files are tamper-proof recordings that can be used as admissible evidence in a court of law.
Flexible storage options include on-line storage and archiving to any mass storage device (i.e. Network Attached Storage and EMC), providing resilience and flexibility for long term online access to calls.
Recorded calls can be tagged with additional information with or without CTI integration with the telephony system. Data such as call type, dialled number and calling party number can be added to the recordings to aid rapid call retrieval.
Legal aspects of communications recording in the UK
There are a number of guidelines and legislations that regulate telephone call recording and monitoring in the UK. For more information please consult Ofcom's guidelines on Recording
and monitoring telephone calls or e-mails.
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08000 352 362
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